Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. Have you tried to uninstall and then reinstall the full feature software?ĭid you make any changes on the printer before the issue started? To provide you with an accurate solution, I'll need a few more details:Ĭould you provide me with the Printer Product number? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.) I see from the post that you are having issues scanning using HP Scan and capture on Windows 10. Don't worry as I have a few steps to help you get through this concern, It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More. Hi you for showing your interest in HP Support Forums. Business PCs, Workstations and Point of Sale Systems. ![]() ![]()
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